Sutherland Wins Six Sigma Contest for Global IT and ITeS Companies

The Indian Statistical Institute, in association with the Quality Council of India (QCI) and the National Institution for Quality & Reliability (NIQR) recently named Sutherland Global Services the 2007 All India Six Sigma Contest winner for Information Technology and IT enabled services companies. The objective of the competition was to promote quality awareness, share best practices across different industries and reward the best performers. Six Sigma is a measure of quality that strives for near perfection and is a disciplined, data driven approach and methodology for eliminating defects in any process. Sutherland has consistently carried out continuous improvement across the globe using the Six Sigma framework in association with business process outsourcing contracts for major US and European companies.

Each contestant corporation completed an extensive case study presentation and Q&A session with a panel of judges. Contestant corporations had to address project goals, scope, time frame, expected benefits and steps covered in the actual live project. The New York-based Company, with over 17,500 employees across 18 global delivery centers, beat Infosys and Wipro to the number one spot. Other contestants included GE R&D, Mind Tree, Satyam, Nielson, Hewlett Packard and Deutsche Bank.

Commenting on the win, Sutherland Chairman and CEO Dilip Vellodi said, "Given the stature and the experience of the contestants, this is indeed a great accomplishment. This win validates the effectiveness of the Six Sigma rigor for continuous improvement that we have implemented at Sutherland."

Vellodi added, "Through training, facilitation and sharing of best practices, quality is ingrained in all aspects of Sutherland's operations. Independent verification is done to ensure compliance at the transaction, program and organizational levels. Sutherland’s Six Sigma frame work has resulted in substantial business process improvements and competitive advantages for our marquee global clients."

About Sutherland Global Services:

Sutherland Global Services (www.suth.com) is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Customer Management and Back-office services for Global 1000 clients. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 17,500 professionals offering Right-shored, blended services from its 18 delivery centers in India, the United States, Philippines, Canada, and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.

About ISI:

The Indian Statistical Institute (ISI) is a unique institution devoted to the research, teaching and application of statistics and sciences. The ISI was founded in 1931 and gained the status of an Institution of National Importance by an act of the Indian Parliament in 1959. Through its vast experience in the implementation of Six Sigma methodology across a wide spectrum of industries, the ISI, with the support of Quality Council of India, New Delhi and National Institution of Quality and Reliability, Bangalore Branch has been organizing this competition since 2002.

Media Contact (Asia Pacific)

S. Prabhu

Ogilvy Public Relations Worldwide

Chennai, India

Mobile: 91 - 94440 40748

Email : s.prabhu (at) ogilvy.com

Media Contact (North America and Europe)

Michele Sadwick,

Vice President, Corporate Communications

Tel. 585-586-5757, extension 6093

Email: michele_sadwick (at) suth.com



Author Information

Michele Sadwick
Sutherland Global Services